Resume

University of Colorado, Boulder, CO    Senior graduating in December 2008 Major: B.A. **English** //Management and Supervision// ·  Manage shift duties at Starbucks ·  Trained new employees ·  Managed Shift duties, schedules and team members at Starbucks ·  Responsible for Bank deposit //Administration and Organization// ·  Skilled in MSWord, Excel, Power Point ·  Maintained daily log book, gathering data for heath inspections //  Communication  // ·  Established excellent rapport with customers team partners and Management ·  Communicated information to Management regarding daily work activities, schedules, sales, and performance ·  Coordinated with other Managers during shift change for smooth transition ·  Effectively handled customer inquiry and complaints ·  Succefulay met both store and personal sales and goals ** 11/07 - Present Starbucks, ** Boulder, CO and Littleton, CO **– Shift Manager** ·  Managed and Organized Team Partners during my shift ·  Assigned reasonability to Team Partners to maximize efficiency ·  Effectively performed duties for Equipment Maintenance Repair (resolving issues in a timely matter and within budget) ·  Responsible for making deposits, verifying registers, and handling money ·  Resolved customer complaints and take responsibly for Customer Service <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Supervised store Procedures monitoring Team Partners and following all health Procedures ** 6/06 - 11/07 Starbucks, ** Boulder, CO and Littleton, CO **– Barista** <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Completed customer orders quickly and correctly demonstrating excellent multi task skills <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Greeted Customers ensuring satisfaction (even learning performed drink for “regulars”) <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Demonstrated excellent memory for recipes and modifications for drinks providing quality products to customers <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Performed with grace, eficney, and patience in a stressful work environment <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore;">·  Accomplished monthly coffee and pastry selling goals ** 6/03 - 8/06 Build a Bear Workshop, ** Littleton, CO **– Customer Care, Sales** <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-weight: bold; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore; msobidifontweight: bold;">·  Demonstrated Team work in work environment requiring a step by step approach <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-weight: bold; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore; msobidifontweight: bold;">·  Entertained and supervised children during parties <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-weight: bold; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore; msobidifontweight: bold;">·  Communicated clearly with parents and children expectations and routine of the party <span style="font-size: 10pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-weight: bold; mso-bidi-font-family: Symbol; msofareastfontfamily: Symbol; msobidifontfamily: Symbol; msolist: Ignore; msobidifontweight: bold;">·  Met personal and store sales goals Nominated for US Service Academy* Officer in AOII Sorority* Multiple awards and acknowledgement for performance from Starbucks Management*
 * Sarah Altberg ** 18 Summit Ash **,** Littleton, CO 80127 (303) 359-4914
 * EDUCATION **
 * SKILLS **
 * EXPERIENCE **
 * AWARDS AND HONORS **